The Added Value and Advantages of Service from TSG

When you choose a security/safety provider, you’re making a long-term decision and commitment. Security and safety systems are designed to last many years. A well maintained system could serve you well for 20+ years.. Your system can only return value to your organization when it’s performing at 100% of its capabilities.

A knowledgeable, experienced, responsive service provider can maximize system uptime and deliver prompt service when needed. Choosing your security and safety vendor carefully will prevent costly changes and hassles in the future.

TSG has a proven record of providing great service for over 35 years – performance that has earned us loyal customers, including many of our region’s largest and most recognized businesses.

 

TSG’s Service Promise

  • Provide open systems that allow customers the freedom to select the best products.
  • Avoid proprietary hardware that leads to expensive or even cost-prohibitive future changes.
  • Offer equipment that can be serviced by multiple vendors, so the customer has a choice of service providers.
  • Continually earn customers’ business by:
  • Provide 24 hour service availability, 365 days per year.
  • Respond to critical requests within one hour.
  • Respond to non-critical requests with 24 hours.
  • Continually train employees and provide expert level technicians.
  • Offer remote support to cut down on drive time and expenses, and provide the fastest possible response to equipment outages.

Service Level Agreement Options

  • Service agreement options to meet your business’s needs.
  • Full agreements including preventative maintenance and parts coverage
  • Time and material, as needed agreements.
  • Proactive monitoring services available to identify potential issues before a service interruption occurs.